Frequently Asked Questions:

Where are you located?
Our office and shop are located approximately 6 km. from the Airport. If you want to visit please contact us.

Do you have a minimum for an order?
No, have not a minimum.

Do you offer discounts for large orders?
Yes, we offer 10% discount from the published price, minimum 1x20' container.

How long will it take for you to prepare my order?
This depends on what and how much you order. For antik, colonial and minimalist furniture we can finish and ship full container between 5 and 6 weeks. For French style, within 8 to 10 weeks.

How long will take the shipping?
For full or partial containers (LCL) the final destination is the key, when you place an order, we will provide you with a definitive shipping schedule for the port nearest your location. Most destinations transit time is 4 - 6 weeks.

How much will the shipping cost?
This depends on the final destination and size of the shipment, but all requirements for the export of the shipment from Bali including packing and completion of the official export documentation is included in the price. When you contact us we will give you a definitive quote for your destination

Can you provide insurance for the transit of my goods?
Yes, when shipping full container and LCL cargo via our recommended shipping company we can insure the shipment for of the goods against any damage whilst in transit, until the time the consignment reaches your door.

What about the taxes and import duties in my country?
These way from country to country, we suggest you contact your local customs broker/ agent.
Generally goods from Indonesia incur very little or no import duties because this country is classified as a third world developing nation.

What are your payment terms and conditions?
We request wire payment via Bank to Bank TT (Telegraphic Transfer)
At confirmation of order we request a 50% deposit for the products. The balance, the final 50% for products and the shipping cost (100%) to be paid when the full order finish and ready to be ship.
For LCL shipments we request 100% at confirmation of order.